Ticket Officer

Prime for Fast Delivery Company is looking for a (Ticket Officer) in the Ticketing Unit for the Customer Service Department. Responsibilities: 1- Receiving all incoming tickets through the system. 2- Sorting tickets and prioritizing them (normal - urgent - requires escalation). 3- Responding directly to simple and repetitive tickets using the knowledge base and defined policies. 4- Contacting customers or any party when needed to clarify details or gather additional information to help resolve the issue. 5- Escalating complex or operational tickets to the supervisor for escalation to operations. 6- Following up on the ticket status until it is closed and ensuring the customer is updated on the steps. Educational Qualifications:- Diploma or Bachelor's degree. Main work location is in Baghdad Al-Karkh (preferably residing in areas close to Hayy Hitteen). Working hours are 8 hours per day, from Saturday to Thursday, 6 days a week. Work nature is evening shift, from 3 PM to 11 PM.