Customer Service

Job Objective: To provide exceptional support to our clients, respond to inquiries, and ensure every visitor has a comfortable and professional medical experience. 📍 Tasks and Responsibilities: Respond to phone calls and customer inquiries professionally and promptly. Manage appointment bookings and coordinate them with different medical departments within the pharmacy. Receive visitors and direct them within the pharmacy. Handle complaints and feedback and resolve them effectively to ensure customer satisfaction. Update patient data on the pharmacy's electronic systems. ✅ Requirements and Conditions: Holds a university degree or diploma (preferably in a related field). Previous experience in customer service. Polite in speech and high communication and persuasion skills. Proficiency in using computers. Ability to work in a team spirit and withstand work pressure. Good level of English. Good and decent appearance. Working hours: From 8 AM to 4 PM. Workplace: Mansour (Iraq Gate Complex)