Customer Service Manager

Ardh Al-Riam Delivery Company announces its need for a Customer Service Department Manager with experience and competence. Requirements: • At least 3 years of experience in customer service management or call center, preferably in delivery companies. • Experience in managing and evaluating work teams. • High communication and problem-solving skills. • Ability to prepare reports and follow up on Key Performance Indicators (KPIs). • Leadership personality capable of developing the team and improving service quality. • Ability to work under pressure and make decisions. Key Tasks: • Manage and follow up with the customer service team. • Follow up on customer complaints and inquiries. • Evaluate employee performance and development. • Monitor call and service quality. • Coordinate with other departments to resolve shipment issues. • Prepare reports and follow up on performance indicators. Salary: Starts from 650,000 Iraqi Dinars, and increases based on the applicant's competence and experience. Work Location: Baghdad - Sahat Al-Liqa