Online Sales & E-Shop Officer

Qualifications and Requirements: Bachelor's degree in Business Administration, E-commerce, or a related field. 2 to 4 years of experience in online sales, e-shop management, or customer service via digital channels. Experience in retail, home decor, or consumer electrical products is a plus. Proven experience managing an e-commerce or online sales platform such as GINI, Miswag, Toters, or similar. Experience in coordinating and executing orders in collaboration with warehouse, logistics, and accounting teams. Proficiency in using WhatsApp Business, Instagram, Facebook messaging, and other digital communication channels with customers. Ability to prepare product images, short videos, and simplified product explanations to support online sales. Ability and willingness to appear on camera and present visual product content, at least two Reels per week. Ability to collaborate with the marketing team in preparing and presenting professional product content and participating in the production of two professional Reels per month. Tasks and Responsibilities: Manage incoming sales inquiries through approved digital channels and work to convert potential customers into confirmed sales. Communicate with customers and confirm orders through the company's official WhatsApp Business number. Manage the daily operations of the e-shop, including orders, cancellations, delivery follow-up, pricing, and stock availability. Manage online sales related to the GINI installment service (أقساطي) and follow up on customer orders. Coordinate with sales, warehouse, accounting, and delivery teams to ensure smooth order processing and execution. Identify and track key products suitable for online sales based on stock availability and sales priorities. Monitor online sales performance and prepare periodic reports and updates on results. Prepare basic product images, short videos, and product explanations to support online sales. Prepare and present at least two Reels per week appearing on camera, in addition to supporting the marketing department in producing two professional product Reels per month. Coordinate with the marketing department regarding scripts, marketing messages, and publishing mechanisms in accordance with company standards. Working Conditions: Working Days: 6 days a week Working Hours: From 08:00 AM to 04:30 PM