Customer Service Supervisor

Qasr Al Maraya Travel & Tourism is looking for a Customer Service Supervisor to lead our customer service team in Baghdad. The Role: Overseeing daily customer service operations, managing team performance and shift coverage, handling escalated cases, and ensuring consistent service quality across all channels. What We're Looking For: 2+ years in customer service or call center operations, including team supervision Solid understanding of service KPls, escalation handling, and performance reporting Proficiency in CRM systems Experience in travel, ticketing, or hotel reservations is a strong advantage Details: Full-time | Baghdad -Iraq Applications via: hr@almarayagroup.com or on phone: +964 774 971 4448