Call Center Employee / Customer Follow-up

Gerso Training and Employment Company announces a job opportunity with a distinguished institution and a professional work environment, to work within its team in the center of Basra city. Tasks and Responsibilities: 1. Receiving incoming calls and handling customer inquiries professionally and politely. 2. Making outgoing calls to follow up with customers, orders, and provided services. 3. Following up with customers after service delivery, ensuring their satisfaction level, and addressing feedback. 4. Monitoring orders and transactions and coordinating with relevant departments to ensure timely completion. 5. Communicating with customers to provide them with information and updates regarding their orders. 6. Making reminder calls and periodic follow-ups with customers according to the approved work plan. Requirements or Conditions: 1. High skills in politeness, communication, and dealing with different types of customers. 2. Ability to listen well and understand customer needs. 3. Skill in organizing and following up on tasks and the ability to work according to priorities. 4. Experience is an advantage, not a basic requirement. 5. Educational Attainment: University degree is preferred. Job Details: - Number of Vacancies: 5 employees. - Gender: Females only. - Work Location: Center of Basra. - Monthly Salary: Starting from 500,000 to 750,000 Iraqi Dinars, to be determined after the interview. - Working Hours: 8 hours per day. - Holiday: Two days per month only.