Call Center Agent

Al-Rami Group is looking for a Call Center Agent with excellent communication skills to join our team and provide outstanding customer service. Responsibilities: ☑ Professionally answer incoming and outgoing customer calls ☑ Respond to customer inquiries and resolve issues quickly and effectively ☑ Accurately record call data and notes in the system ☑ Follow up on customer requests and coordinate with relevant departments ☑ Achieve set performance indicators (call volume, customer satisfaction) ☑ Adhere to customer service policies and procedures Requirements: 🔹 2 to 3 years of experience in customer service or call center field 🔹 Excellent Arabic communication skills (English is a plus) 🔹 Clear voice and ability to deal with different types of customers 🔹 Ability to work under pressure and manage time 🔹 Basic familiarity with computers and Office software 📍 Work Location: Baghdad – Al-Mansour 🕒 Job Type: Full-time 💰 Salary: To be determined after the interview 📩 Interested candidates, please send your CV to: hr@aamgroup.iq Subject: “Application: Call Center Agent - [Name]”