Call Center Agent

Ttech is expanding its Call Center team and looking for motivated, customer-focused individuals to join us. Whether you're just starting your career or already have experience in customer service, we'd love to hear from you. Key Responsibilities: 1. Handle customer interactions: Respond to inbound and outbound calls professionally, addressing inquiries, complaints, and service requests in a timely, courteous manner. 2. Document and escalate: Accurately log call details and customer information, escalating unresolved issues to the relevant department when needed. 3. Meet performance standards: Achieve daily/monthly targets for call quality, response time, and customer satisfaction while following company scripts and policies. Requirements: 1. Bachelor's degree (fresh graduates strongly encouraged to apply, no prior experience required). 2. Strong verbal communication in Arabic, with good listening and problem-solving abilities. 3. Basic computer literacy and willingness to work shift schedules. How to Apply: Send your CV to recrutement@ttech.iq