Technical Support Employee

Sat-Gate Internet and Information Technology Company announces its need for a Technical Support Employee (males) to join the technical support team. Location: Baghdad – Al-Arsat Department: Technical Support Direct Supervisor: Technical Support Manager Working Hours: Saturday – Thursday | 9:00 AM – 4:00 PM Salary: Up to 725,000 Iraqi Dinars Key Responsibilities: * Diagnosing and resolving internet, network, and communication equipment failures. * Providing technical support to customers in person and remotely. * Performing installation, maintenance, and field support work when needed. * Handling network devices and monitoring their configurations. * Escalating complex technical cases to the direct supervisor. * Recording and tracking technical cases and failures. Requirements: * Diploma or Bachelor's degree in Information Technology, Computer Science, Communications, or a related field. * Experience in technical support or internet networks. * Good knowledge of network fundamentals: TCP/IP, DNS, DHCP, NAT. * Knowledge of MikroTik, UBNT, Routers & Switches. * Knowledge of Wireless, Fiber Optics, and Internet services fundamentals. * Good communication and customer service skills. * Ability to work under pressure and perform field work when needed. CCNA, MTCNA, or CompTIA Network+ certifications and TeamViewer/AnyDesk experience are considered an additional advantage. Application: Send your CV via WhatsApp: 0782 805 9052 Please write "Technical Support Employee" in the application message.