Ticket Officer

Prime Fast Delivery Company is looking for a (Ticket Officer) in the ticketing unit for the Customer Service Department. Responsibilities: 1- Receiving all incoming tickets through the system. 2- Sorting tickets and prioritizing them (normal – urgent – needs escalation). 3- Directly responding to simple and repetitive tickets using the knowledge base and defined policies. 4- Contacting customers or any party when needed to clarify details or gather additional information to help resolve the issue. 5- Escalating complex or operational tickets to the supervisor for escalation to operations. 6- Following up on the ticket status until it is closed and ensuring the customer is updated on the steps. Educational Qualifications:- Diploma or Bachelor's degree Preference will be given to those who speak Arabic and Kurdish. Main work location is in Baghdad Al-Karkh (preferably residents of areas close to Hayy Hitteen). Working hours are 8 hours per day, from Saturday to Thursday, 6 days a week. Evening shift from 3 PM to 11 PM. Note/ When applying, please mention the job title you are applying for in the subject field.