Registration and Customer Service Department Officer

Linguaskill Training and Development Company announces the availability of 6 job opportunities for the position of Registration and Customer Service Department Officer. Nature of Work: Managing and following up with applicants and trainees from the first contact until registration is completed and they commence, including tasks such as: • Receiving customers and responding to inquiries in person, by phone, and electronically. • Explaining programs, prices, schedules, and registration procedures. • Conducting placement tests according to the approved mechanism. • Following up on registration, payment, renewal, freezing, and cancellation. • Documenting and updating trainee data and subscriptions. • Monitoring trainer availability and assigning trainees to the appropriate trainer and group. • Coordinating with training units and following up on changes to schedules. • Monitoring lecture execution according to the approved mechanism. • Receiving and following up on complaints and feedback. • Conducting periodic surveys to measure trainee experience. • Following up on open cases and preparing required operational reports. Requirements: • Positions are available for males and females. • The applicant must not be currently employed or studying. • Proficiency in professional, eloquent Arabic for speaking and communication, avoiding colloquialisms in official communication. • Ability to speak and communicate in English with applicants and trainees. • Very good communication and customer service skills. • Clear voice and good speaking style. • High accuracy in documentation and data entry. • Strong ability to organize, follow up, and manage multiple cases simultaneously. • Ability to deal professionally with customers in person and by phone. • Proficiency in using computers and basic work programs. • Adherence to approved instructions, policies, and procedures. • Ability to withstand work pressure and prioritize. • Maintaining the confidentiality of customer and trainee data. • No specific university major is required; priority will be given to competence in communication, organization, and follow-up. Number of positions: 6. Salary: 600,000 Iraqi Dinars per month, negotiable based on performance and productivity. Working Hours: 3:00 PM – 11:00 PM. Contract Type: Annual employment contract. Work Location: Baghdad – Zayouna. Work Arrangement: Fully in-person at the company headquarters. To Apply: Send your CV exclusively via WhatsApp to the number: 07740591566