Customer Service Officer

Robo Iraq Company, a reputable company in the smart home appliances sector in Iraq, announces a job opening:- Job Title: Customer Service Officer • Customer Service Representative • Key Responsibilities: - Receiving customers and responding to their inquiries related to products (phones, computers, electronic home appliances). - Processing orders and following up on sales and delivery processes. - Handling complaints and resolving issues professionally. - Providing initial technical support (guiding customers on usage or minor malfunctions). - Updating the customer database and maintaining communication records. - Collaborating with the sales and maintenance team to ensure customer satisfaction. • Required Skills: - Proficiency in effective communication and politeness. - Basic knowledge of electronic devices. - Ability to work under pressure and solve problems quickly. - Proficiency in Arabic, and knowledge of English. - Computer skills and Customer Relationship Management (CRM) systems. • Working hours: Saturday to Thursday. • Working hours: Evening shift from 3 PM to 10 PM. • Location: Baghdad - Karrada Khareg. • Salary: 600,000 - 800,000 IQD with a bonus. • Why join us? • Innovative and supportive work environment. • Continuous professional training and development. • Real opportunity for career growth and income increase. To apply: Please send your CV to